BUILT TO LAST. BACKED BY SUPPORT.

WARRANTY SUPPORT

Blaze Flashlights is committed to supporting customers when a product develops a genuine manufacturing or workmanship issue.

Warranty eligibility depends on the product, the nature of the issue, the circumstances of use, and the proof of purchase provided.

Some products may also include a manufacturer-specific warranty. Where applicable, those product-specific warranty terms may apply in addition to the support described on this page.

WHAT MAY BE COVERED

Warranty support may apply to defects that result from normal use and are related to manufacturing or workmanship.

• Electrical or functional faults not caused by misuse
• Switch or control failures under normal operating conditions
• Charging-system faults where the product has been used correctly
• LED or output failure that is not caused by impact or modification
• Other manufacturing defects confirmed through our review process

Coverage is determined after the product issue has been reviewed by Blaze Support or the relevant manufacturer.

WHAT IS NOT COVERED

Warranty coverage generally does not apply to damage caused by misuse, neglect, unauthorized modification, accidents, or normal wear and tear.

• Damage caused by dropping, crushing, impact, or improper storage
• Water damage where the product was used outside its stated rating
• Damage caused by incorrect batteries, chargers, or accessories
• Products that have been opened, modified, or repaired without authorization
• Normal cosmetic wear such as scratches, fading, or finish damage
• Consumable or replaceable components that wear through normal use
• Loss, theft, or accidental damage

This does not limit any rights you may have under applicable consumer protection laws.

HOW TO START A CLAIM

To request warranty assistance, contact Blaze Support and include as much information as possible about the issue.

• Your order number or proof of purchase
• Product name and model
• A clear description of the problem
• When the problem first appeared
• Photos or video showing the issue where possible
• Any troubleshooting steps you have already tried

Please do not return a product before receiving instructions from Blaze Support.

WHAT HAPPENS NEXT

After your request is received, our support team will review the details provided and may ask for additional information.

In some cases, troubleshooting can resolve the issue without requiring the product to be returned.

If further inspection is necessary, we will provide return or service instructions before you send the product.

POSSIBLE REMEDIES

If a warranty claim is approved, the available solution will depend on the product, issue, availability, and applicable warranty terms.

• Technical guidance or troubleshooting support
• Replacement part where appropriate
• Product repair where available
• Replacement product
• Refund or store credit where appropriate

Blaze Support will explain the available option before proceeding.

RETURN & SHIPPING COSTS

Shipping responsibility may vary depending on the nature of the claim, product, destination, and applicable warranty terms.

If we determine that the product is defective due to a covered issue, we will explain the appropriate return or replacement process.

Customers should use the return instructions provided by Blaze Support and should not send products to an address that has not been confirmed.

NEED WARRANTY HELP?

If you are unsure whether your issue may be covered, contact our support team before returning the product.

Include your order number whenever possible so we can locate your purchase and assist you more efficiently.